Check-in time is 2:00 PM, and check-out time is 11:00 AM.
Early check-in from 7:00 AM till 10:00 AM can be accepted free of charge, subject to availability upon arrival.
To guarantee early check-in before 3:00 PM, the previous night must be booked, and an applicable room charge will apply.
Late check-out between 11:00 AM and 2:00 PM will be charged at 20% of the published room rate of the day.
Late check-out between 2:00 PM and 6:00 PM will be charged at 50% of the published room rate of the day.
Late check-out after 6:00 PM: one-night charge applies.
Children 5 and below sharing parent’s room on existing bedding stay free of charge, following parents' meal plan.
Children from 6 to 12 years old: PHP1200 per child, including breakfast, extra mattress, and waterpark access (excluding inflatable island/playground).
Children 13+ or extra adults: PHP2200 per person, including breakfast, extra mattress, and waterpark access (excluding inflatable island/playground).
Room charges must be settled at check-in; a deposit on incidentals will be collected.
Extra charges will be deducted, and the remaining balance will be returned at checkout.
Do not cut off your wristband, as it grants access to free breakfast and amenities.
If damaged, request a replacement at the front desk and bring the damaged wristband. A P100 fee applies for lost or cut wristbands without proof.
Keep room doors closed to prevent insects. Multi-insect killer available upon request.
Keep noise levels low. Speakers of any size are prohibited.
Smoking is strictly prohibited except in designated smoking areas (City R.A. 9211). A P10,000 fine applies for violations.
Firearms are not allowed on hotel premises; guests must store them securely in private vehicles.
The hotel is not liable for any damage or loss of guest property.
Guests are responsible for damage to hotel property. A lost key incurs a P1,500 charge; damaged keys cost P1,000.
Souvenir items (umbrella/towel) are P300 each; request at the front desk.
Cooking equipment is not allowed in hotel rooms. Damage from cooking incurs a P1,000 charge.
Outside food and beverages are prohibited in Naya Bar and Sunset Restaurant. Food deliveries incur a 20% charge.
Waterparks: Open 8:00 AM - 5:30 PM. Beach pools open until 9:00 PM. Whirlpools off at 8:00 PM, reopen at 8:00 AM.
Proper swimwear required. Shirts and shorts without buttons, rivets, zippers, or metal objects permitted.
Children must use restrooms before entering pools and be supervised at all times.
Visitors are allowed only in the lobby. A P950 fee applies for resort entry until 5:30 PM.
The Outdoor Fitness Gym is complimentary for in-house guests and open 7:00 AM - 6:00 PM.
Guests are prohibited from feeding or petting cats on hotel premises.
Pets allowed (max. two per room). Fees: P1,500/night for small pets, P1,900/night for large pets.
Check pet policy and register your pet upon check-in.